Website not working… anyone know what to do?

Help
1

Hi everyone, our website suddenly stopped working yesterday. This is the message I see when I try to visit the login page, and it’s also what shows on the main website URL.

I’ve checked some support pages, but they all say to log in to fix it by updating or adding code. The problem is I can’t log in at all. I haven’t been able to reach support either.

Thanks in advance for any advice.

2

This seems to be caused by one of your plugins not working well with WP 6.7. It’s a common issue with the latest version.

3

Finlo said:
This seems to be caused by one of your plugins not working well with WP 6.7. It’s a common issue with the latest version.

So does this mean I just have to wait for WP to fix it? Without being able to log in, is there anything I can actually do? Thanks :pray:

4

@Jalen
You could roll back WP to the previous version and figure out which plugin is causing the problem.

5

Finlo said:
@Jalen
You could roll back WP to the previous version and figure out which plugin is causing the problem.

This is the issue… I can’t even log in to do anything because this error shows up on the login page.

6

@Jalen
You’ll need SFTP access to handle this. Your hosting provider should be able to assist you.

7

@Jalen
Do you have access to the database or FTP? If you do, you could disable all plugins, and that might let you log in.

8

Tamsin said:
@Jalen
Do you have access to the database or FTP? If you do, you could disable all plugins, and that might let you log in.

We don’t have database access, and we’ve never used FTP for this site. I’ll need to check this option further.

9

@Jalen
Going forward, make sure to suppress warnings in your wp-config file. For active troubleshooting, you can use tools like Query Monitor to check what’s wrong without these errors showing up publicly.

10

You should try using FTP to back up your plugins and then remove them one by one. That will help you find the problematic one.

11

Channing said:
You should try using FTP to back up your plugins and then remove them one by one. That will help you find the problematic one.

That’s not the right approach. Start by suppressing warnings in wp-config.php first. After that, you can handle plugins. The warnings won’t stop your site from working, but fixing them later is better.